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This is our Terms & Conditions page. Here's where you'll find our policies around special offers and services we offer.

Appliance Moving Disclaimer

Each requested installation includes the movement of a “set” of appliances.

 

OneSource Flooring and Interiors cannot be responsible for scratches, dents, or working condition(s) of appliances before or after moving. Any client or property requesting that we move appliances is assuming any and all liability for damages. 

A “set” is defined as 

  1. one (1) Refrigerator/Freezer

  2. one (1) stove

  3. one (1) set of side-by-side washer and dryer 

 

Stacked/stackable washers and dryers are not included and due to their cumbersome nature, we ask that properties take responsibility for removing these units before our installers arrive.

 

Electrical or Water Connection & Disconnection

We cannot disconnect or disassemble any appliances connected to or requiring a connection to water, electrical, or gas lines. This includes toilets. Water and drain connections are the responsibility of the property. OneSource Flooring and Interiors Installers are not licensed plumbers and will not act or advise as such. Any and all appliances, including those in the defined "set" above, must be fully disconnected before our installers can move them. 

 

Unsafe/Unique Moving Circumstances 

OneSource Flooring and Interiors will not be responsible for damage caused by non-routine moving including but not limited to, standing pieces on end, sharp turns, overcrowded work areas, difficult stairways, snags and sharp edges in work areas and doorways, handing over balconies, railings, etc., tight squeezes, and damage caused by weather. OneSource Flooring and Interiors is not responsible for any direct or indirect damage to items or surroundings, as a result of a specific tenant or property request(s). You will be asked to sign a waiver if we agree to attempt a move that we deem unsafe or unreasonable

Subfloor Repair Disclaimer

Subfloor repairs can be complicated and may require multiple site walks and approvals before they can be completed in their entirety. This is to ensure that the property is fully aware of any and all incurred costs and that all services and required materials have been fully approved before they are deployed.

Subfloor Repairs take 3-5 days to complete.

Day 1

  • Demo of Unit to Reveal Subfloor

  • Field Technician Site Walk (PHOTO DOCUMENTATION)

  • Delivery of Estimate for Property Approval

    • Please note: if approval is received before 3 PM on Day 1, Subfloor will start on Day 2.

Day 2

  • Receive Estimate Approval from Property

    • Please note: if approval is not received by 9 AM on Day 2, Subfloor may not start until Day 3 due to time constraints. We will do our best to begin same day but it cannot be guaranteed.

  • Installers complete Subfloor Repair (Primer, SLF, Self-Level, etc.)

  • Subfloor must cure. Cure time will vary based on how thickly material had to be laid and in what combination:

    • CURE TIMES (APPROXIMATE)

      • 24hrs (1/8")

      • 36hrs (1/4")

      • 72+hrs (1")

Day 3

  • Test Subfloor to ensure it is fully cured and no grinding is needed

  • If yes, proceed with install,

  • if yes but grinding is needed, notify property and await approval. Installation will proceed which approval has been received.

  • if no, notify property and reschedule check for next day

Day 4 - 5 (If Needed)

  • Additional cure time

  • Completion of installation (PHOTO DOCUMENTATION)

  • Final walk by Field Technician (PHOTO DOCUMENTATION)

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