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This is our Terms & Conditions page. Here's where you'll find our policies around special offers and services we offer.
Appliance Moving Disclaimer
Each requested installation includes the movement of a “set” of appliances.
OneSource Flooring and Interiors cannot be responsible for scratches, dents, or working condition(s) of appliances before or after moving. Any client or property requesting that we move appliances is assuming any and all liability for damages.
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A “set” is defined as
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one (1) Refrigerator/Freezer
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one (1) stove
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one (1) set of side-by-side washer and dryer
Stacked/stackable washers and dryers are not included and due to their cumbersome nature, we ask that properties take responsibility for removing these units before our installers arrive.
Electrical or Water Connection & Disconnection
We cannot disconnect or disassemble any appliances connected to or requiring a connection to water, electrical, or gas lines. This includes toilets. Water and drain connections are the responsibility of the property. OneSource Flooring and Interiors Installers are not licensed plumbers and will not act or advise as such. Any and all appliances, including those in the defined "set" above, must be fully disconnected before our installers can move them.
Unsafe/Unique Moving Circumstances
OneSource Flooring and Interiors will not be responsible for damage caused by non-routine moving including but not limited to, standing pieces on end, sharp turns, overcrowded work areas, difficult stairways, snags and sharp edges in work areas and doorways, handing over balconies, railings, etc., tight squeezes, and damage caused by weather. OneSource Flooring and Interiors is not responsible for any direct or indirect damage to items or surroundings, as a result of a specific tenant or property request(s). You will be asked to sign a waiver if we agree to attempt a move that we deem unsafe or unreasonable
Subfloor Repair Disclaimer
Subfloor repairs can be complicated and may require multiple site walks and approvals before they can be completed in their entirety. This is to ensure that the property is fully aware of any and all incurred costs and that all services and required materials have been fully approved before they are deployed.
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Subfloor Repairs take 3-5 days to complete.
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Day 1
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Demo of Unit to Reveal Subfloor
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Field Technician Site Walk (PHOTO DOCUMENTATION)
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Delivery of Estimate for Property Approval
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Please note: if approval is received before 3 PM on Day 1, Subfloor will start on Day 2.​
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Day 2
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Receive Estimate Approval from Property
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Please note: if approval is not received by 9 AM on Day 2, Subfloor may not start until Day 3 due to time constraints. We will do our best to begin same day but it cannot be guaranteed.​
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Installers complete Subfloor Repair (Primer, SLF, Self-Level, etc.)
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Subfloor must cure. Cure time will vary based on how thickly material had to be laid and in what combination:
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CURE TIMES (APPROXIMATE)
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24hrs (1/8")
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36hrs (1/4")
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72+hrs (1")
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Day 3
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Test Subfloor to ensure it is fully cured and no grinding is needed
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If yes, proceed with install,
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if yes but grinding is needed, notify property and await approval. Installation will proceed which approval has been received.
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if no, notify property and reschedule check for next day
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Day 4 - 5 (If Needed)
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Additional cure time
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Completion of installation (PHOTO DOCUMENTATION)
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Final walk by Field Technician (PHOTO DOCUMENTATION)
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Pre-Lien or Preliminary 20-Day Notice FAQs
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What is a 'pre-lien'?
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A Pre-Lien is a notice that informs all interested parties that a claimant is providing labor and/or materials and will have rights to a construction lien, stop notice, and bond claim if the claimant is not paid for his/her work. The Pre-Lien is a prerequisite for filing a construction lien, serving a stop notice, or making a claim against a bond to obtain payment.
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In Arizona, the Pre-Lien is called a “Preliminary 20-day Notice.”
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Why do you file pre-liens?
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We've seen unprecedented change and turnover in the multifamily industry over the last few years and our services are more in demand than ever before. Like many industries, we saw both growth and AR increase exponentially in the same time period. Filing pre-liens allows us the peace of mind needed to quickly and efficiently extend credit to accounts, helps us identify accounts in danger of falling behind so we can work out a plan with them before the situation becomes urgent, and gives us an objective process to follow in the event that we have to move forward with escalating to a construction lien.
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I received a 'Preliminary 20-Day Notice'. Does that mean you've filed a lien?
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A pre-lien or preliminary 20-day notice is NOT a lien. It simply gives us the right to file an actual lien as a last resort in the event that outstanding invoices are not reconciled.
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Is this a lien against my property or property management company?
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No. First, this is *not* a lien. It's only a pre-lien. Second, pre-liens are filed against property ownership, never against the property management company or individuals working onsite.
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How do I get the pre-lien removed?
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There is no need to cancel or remove a pre-lien. It is only a placeholder to allow us to escalate if needed. Once the matter has been settled, the pre-lien is no longer valid and you can go about business as usual. Remember: pre-liens and preliminary notices are filed against the property/ownership, never against the property management company or individuals working onsite.
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Next Day Installation
​Install Requests must be submitted by 2 PM Local Arizona Time the day prior to make the 'Next Day' cut-off. Install requests are subject to installer and material availability and are not guaranteed. 'Next Day' Install available for flooring installs, only. Additional terms and conditions may apply. Please call our office or contact your Sales Rep for scheduling.
Privacy Policy
Our Privacy Policy follows that of our parent company, Impact Property Solutions.
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We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the onesourceone.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.
This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Impact Floors of Texas, LLC. (doing business as “OneSource Flooring”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
Collection of information
Our top priority is customer data security and, as such, we exercise the no logs policy. We may process only minimal user data, only as much as it is absolutely necessary to maintain the Website and Services. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Website and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.
Privacy of children
We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through the Website and Services. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through the Website and Services, please contact us to request that we delete that child’s Personal Information from our Services.
We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Website and Services without their permission. We also ask that all parents and legal guardians overseeing the care of children take the necessary precautions to ensure that their children are instructed to never give out Personal Information when online without their permission.
Use and processing of collected information
We act as a data controller and a data processor when handling Personal Information, unless we have entered into a data processing agreement with you in which case you would be the data controller and we would be the data processor.
Our role may also differ depending on the specific situation involving Personal Information. We act in the capacity of a data controller when we ask you to submit your Personal Information that is necessary to ensure your access and use of the Website and Services. In such instances, we are a data controller because we determine the purposes and means of the processing of Personal Information.
We act in the capacity of a data processor in situations when you submit Personal Information through the Website and Services. We do not own, control, or make decisions about the submitted Personal Information, and such Personal Information is processed only in accordance with your instructions. In such instances, the User providing Personal Information acts as a data controller.
In order to make the Website and Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used to help us run and operate the Website and Services.
Processing your Personal Information depends on how you interact with the Website and Services, where you are located in the world and if one of the following applies: (i) you have given your consent for one or more specific purposes; (ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
Note that under some legislations we may be allowed to process information until you object to such processing by opting out, without having to rely on consent or any other of the legal bases. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Disclosure of information
To maintain the highest level of privacy and to protect your Personal Information to the full extent, we do not share your Personal Information with any third parties.
However, we may also disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Retention of information
We will retain and use your Personal Information for the period necessary to enforce our agreements, resolve disputes, and unless a longer retention period is required or permitted by law up to a maximum of 1 month.
We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.
Do Not Track signals
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. How browsers communicate the Do Not Track signal is not yet uniform. As a result, the Website and Services are not yet set up to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our use and collection of your Personal Information.
Affiliate links
We may engage in affiliate marketing and have affiliate links present on the Website and Services for the purpose of being able to offer you related or additional products and services. If you click on an affiliate link, a cookie will be placed on your browser to track any sales for purposes of commissions.
Links to other resources
The Website and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services and to read the privacy statements of each and every resource that may collect Personal Information.
Information security
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in our control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.
Data breach
In the event we become aware that the security of the Website and Services has been compromised or Users’ Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the User as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the Website.
Changes and amendments
We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will post a notification on the main page of the Website. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services and submitting your information you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.
Contacting us
If you have any questions, concerns, or complaints regarding this Policy, the information we hold about you, or if you wish to exercise your rights, we encourage you to contact us using the details below:
We will attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by applicable data protection laws.
This document was last updated on February 18, 2022